Changes from report parliamentary committee draft to plenary report

AddedAnnex IV – paragraph 8 – point b a (new), Annex III – paragraph 4: (ba) number of cases where the assistance was not provided or was provided with delay,

Regulation (EU) No 2021/782

Annex IV a (new), Annex III – paragraphs 7 and 8: Annex IVa / In Annex III, paragraphs 7 and 8 are replaced by the following: / "Complaint handling / (a) the number of complaints; / (b) types of complaints; / (c) the outcome of complaints; / (d) reimbursements; and / (e) compensation for non-compliance with service quality standards. / Assistance provided to persons with disabilities and persons with reduced mobility (PRM) / (a) number of denied transport services for a PRM, and the reason for it; / (b) number of denied transport services for their recognised assistance dog or their mobility equipment and the reasons for it; / (c) number of cases related to the loss or damages of mobility equipment and their outcome; / (d )number of cases where the carrier obliged a person with disability or reduced mobility to be accompanied by someone to comply with the safety requirements); / (e) number of cases where the assistance was not provided or was provided with delay, / (f) discussions concerning this assistance with representative organisations and, where relevant, representatives of PRM; / (g) the implementation of the disability awareness and assistance training, including the frequency of the sessions and participation of organisations representing persons with disabilities and reduced mobility."