Changes from report parliamentary committee draft to plenary report

Added59. Suggests that online marketplace sellers must provide a reshipping address and contact point within the EU to allow consumers to easily return non-compliant goods without undue costs and to allow authorities to inspect goods; believes that online marketplaces should be responsible for checking this and should be held accountable for enforcement;

Removed34. Welcomes the fact that the Commission is preparing a project to streamline existing databases, including the EU Safety Gate and the Customs Risk Management System, into a common interoperable system and to ensure interoperability with the DPP;

Added60. Calls for an urgent in-depth evaluation of the effectiveness of the provision of the ‘responsible person for products placed on the Union market’, particularly those of non-EU traders, building on the results of the evaluation report on Article 4 of the MSR; calls on the Commission to consider among its future actions the introduction of a mandatory requirement for non-EU traders to appoint a responsible person in the EU with increased legal and financial liability;

Removed35. Supports the Commission’s aim to provide market surveillance authorities with the e-Surveillance WebCrawler tool to flag reappearing dangerous products; asks the Commission to make available another web crawler for detecting new listings as soon as possible;

Added61. Notes that postal and other delivery services are undergoing significant transformations due to the rapid growth of e-commerce; raises concerns that the Universal Postal Union’s terminal dues system in practice does not apply to e-commerce flows; notes that, as a result, Chinese e-commerce businesses, due to shipment volumes, enter into commercial agreements directly with the EU postal operators for exceptionally attractive delivery rates that are lower than those for goods manufactured within the EU, leading to deeper fragmentation of the single market for postal services; urges the Commission to evaluate the impact of e-commerce on postal services and the internal market, and to consider how postal services can contribute to strengthening the single market and benefiting consumers, and to the overall competitiveness of the EU;

Removed36. Supports the use, at national level, of artificial intelligence, blockchain and the internet of things for scanning and analysing product listings on e-commerce platforms, automating customs and market surveillance inspections and risk profiling and integrating product compliance databases for real-time checks; notes, however, that the high implementation costs of these technologies remain a barrier, especially for low-value goods and that the high volume of parcels containing many different items limits practical inspection capabilities;

Added62. Welcomes the approval of the ViDA reforms, which represent a significant step towards modernising VAT collection in the e-commerce sector; emphasises the importance of the Single VAT ID for online marketplaces and for European manufacturers, enabling them to compete on a level playing field by simplifying VAT compliance across the Member States; highlights that this measure can also facilitate in-bulk importation and the warehousing of goods within the EU, reducing reliance on fragmented cross-border shipments and ensuring that value-added services, such as fulfilment and logistics, take place within the single market; stresses that these reforms will enhance tax compliance, reduce administrative burdens, and improve enforcement while supporting fair competition and strengthening EU supply chains; calls on the Commission and the Member States to ensure the effective implementation of these measures to maximise their benefits for European businesses and consumers;

Removed37. Demands that the Commission and the Member States exchange best practices and find incentives to provide the necessary funding and support for national authorities in order to increase the use of technological solutions; suggests that artificial intelligence, blockchain and the internet of things could be used to scan and analyse product listings on e-commerce platforms, automate inspections and risk profiling, and integrate product compliance databases for real-time checks by several authorities;

Added63. Calls on the Commission to consider measures aimed at reducing the unnecessary regulatory and administrative compliance burden for EU manufacturers, in particular for SMEs, in order to level the playing field and enable them to better compete with global competitors operating under more efficient compliance standards;

Removed38. Recognises that some online marketplaces also use a number of IT tools to detect and remove unsafe and illicit products that are found on their platforms; highlights, however, the fact that online marketplaces need to further invest in and increase their use of these IT tools to effectively avoid the offer and sale of unsafe and illicit products; calls on the Commission to further incentivise the use of IT tools by online marketplaces in this regard;

Added64. Calls on the Commission to enhance international cooperation with other like-minded countries to exchange best practices, identify common challenges and risks and develop joint actions on e-commerce;

Added65. Welcomes, in this regard, the WTO Joint Statement Initiative on Electronic Commerce; notes that the agreement will benefit consumers and businesses by facilitating cross-border electronic transactions, reducing barriers to digital trade and promoting innovation in e-commerce; underlines, however, that the agreement is only a foundation and encourages the Commission to pursue ambitious trade agreements in negotiations with partners to ensure binding provisions on e-commerce;

AddedIncreased use of IT tools

Added66. Welcomes the fact that the Commission is preparing a project to streamline existing databases, including the Information and Communication System on Market Surveillance, the EU Safety Gate and the Customs Risk Management System, into a common interoperable system gathering all information on the safety of products, counterfeit product tracking and notifications of accidents and to ensure interoperability with the DPP and the future EU customs data hub; calls on the Commission to publish information regarding the implementation timeline and the resource requirements of this initiative;

Added67. Supports the Commission’s aim to provide market surveillance authorities with the e-Surveillance WebCrawler tool to flag reappearing dangerous products; asks the Commission to make available another web crawler for detecting new listings as soon as possible, in order to flag non-compliant products before they reach consumers;

Added68. Supports the responsible use of artificial intelligence, blockchain and the internet of things for scanning and analysing product listings on e-commerce platforms, automating customs and market surveillance inspections and risk identification and integrating product compliance databases for real-time checks between market surveillance and customs authorities, in line with EU and national laws; notes, however, that the high implementation costs of these technologies remain a barrier; underlines that the full uptake of these technologies will make handling more efficient, especially for low-value goods, and that the high volume of parcels containing many different items faces limited inspection capabilities;

Added69. Demands that the Commission and the Member States exchange best practices and find incentives to provide the necessary funding and support for national authorities in order to increase the responsible use of technological solutions; suggests that artificial intelligence, blockchain and the internet of things could be used to scan and analyse product listings on e-commerce platforms, automate inspections and risk profiling, and integrate product compliance databases for real-time checks by several authorities;

Added70. Underlines that Member States should reinforce customs checks in particular with low-value shipments by implementing risk-based assessment systems and digital tracking to prevent non-compliant products from bypassing customs controls; calls on the Member States to increase the level of automated processes, such as automated scans of labels when processing parcels at customs;

Added71. Recognises that some online marketplaces also use a number of IT tools to detect and remove unsafe and illicit products that are found on their platforms; highlights, however, the fact that online marketplaces need to further invest in and increase their use of these IT tools to effectively avoid the offer and sale of unsafe and illicit products; calls on the Commission to further incentivise the use of IT tools by online marketplaces in this regard, while ensuring full compliance with Article 8 of the DSA, which provides that there is no general obligation to monitor the information that providers of intermediary services transmit or store;

Added72. Suggests that, without prejudice to the principle enshrined in the DSA that providers of intermediary services online should not be subject to a monitoring obligation with respect to obligations of general nature, online intermediaries engaged in the sale, promotion or distribution of products within the EU market should consider on their own the use of risk-based digital monitoring systems to identify and prevent the presence of illegal content (presentation, description or offering for sale of illegal or dangerous products); stresses the importance of implementing swift response mechanisms to ensure the permanent removal of specific illegal content as soon as providers of intermediary services online have actual knowledge of such illegal content being presented on their interfaces, as well as the necessity for hosting service providers to take all necessary measures to prevent the reappearance of the same or equivalent illegal content on their platform;

Improvement of consumer awareness and information

Change 20

Changed39.73. Emphasises that EU consumers areand notEuropean adequatelySMEs informedengaged aboutin importing activities often lack sufficient information on the possible dangers of potentially unsafe products and the harm they can cause; notesstresses that thereconsumers isare demandincreasingly fortargeted cheaperby traders who, despite their legal obligations, often do not inform consumers that their products are made and shipped from outside of the EU; acknowledges that there is demand among EU consumers,consumers for cheaper products, which are purchased on non-EU online marketplaces due to their much lower production costs and uncompetitive conditions for EU businesses and online platforms; stresses that online marketplaces may use manipulative design techniques (dark patterns) to influence purchasing decisions; warns against the risks associated with compulsive purchasing behaviours, financial difficulties and the accumulation of unnecessary goods; calls on the Commission and the Member States to organise information and awareness-raising campaigns on the purchase of unsafe products online and their possible health, privacy, environmental and competitiveness consequences, with a special focus on vulnerable consumers and at peak consumption times;

Change 21

Removed40. Asks the Commission to strictly enforce the ecodesign requirements for textiles and other products under the ESPR and to make sure that consumers are better informed about sustainability aspects, such as environmental impacts, energy use, repairability or durability of products purchased on online marketplaces;

Added74. Recommends fostering second-hand consumption as a sustainable approach to addressing EU consumers’ need for affordable goods; stresses the importance of promoting and incentivising the reuse of second-hand products as an important driver for unlocking the potential of the circular economy;

Removed41. Considers that consumer authorities and organisations should conduct more awareness-raising campaigns on consumer rights, potential risks and redress mechanisms when purchasing online, in particular on non-EU online platforms;

Added75. Asks the Commission and the Member States to strictly enforce the ecodesign requirements for textiles and other products under the ESPR, as well as the provisions of the Directive on Empowering Consumers for the Green Transition in order to make sure that consumers are better informed about sustainability aspects, such as environmental impacts, energy use, reparability and durability of products purchased on online marketplaces;

Added76. Considers that consumer authorities, organisations, industry associations and chambers of commerce should be encouraged to conduct large, coordinated awareness-raising campaigns on consumer rights, potential risks, including the possibilities for collective redress, and redress mechanisms when purchasing online, in particular on non-EU online platforms; stresses the need to also raise awareness about the environmental, health and social impacts of unsustainable business practices and to alert consumers about the role of new advertising techniques, such as influencers and digital opinion leaders, in shaping perceptions of product safety and reliability; calls on the Commission to take a coordinating role as mentioned in the Commission communication of 5 February 2025 on e-commerce and to explore possibilities to finance cross-border information campaigns developed in cooperation with researchers, civil society and other relevant stakeholders;

AddedTrade and development considerations

Added77. Calls on the Commission to implement its level of ambition in agreements with international partners at the multilateral level, as unsafe products constitute not only a European, but also a global challenge; reiterates that, as set out in Parliament’s position on the UCC revision, the EUCA should establish working arrangements with the authorities of non-EU countries and international organisations; stresses that such arrangements should enable the EUCA to exchange information, including best practices, with non-EU authorities and international organisations, and to carry out joint activities; supports continued engagement in the UN Trade and Development working group on consumer product safety, which plays a crucial role in developing best practices for cross-border enforcement;

Added78. Calls on the Commission to step up cooperation with international partners, within forums such as the WTO, the World Customs Organization (WCO) and the G7, to counterbalance China’s influence and ensure reciprocity and rules-based trade; calls on the Commission to explicitly incorporate robust and enforceable obligations addressing forced labour when reviewing and renegotiating current trade and investment agreements; underscores the need for stronger EU-China cooperation mechanisms and transparent certification requirements to ensure compliance;

Added79. Highlights the need to consider service and product safety and regulatory compliance provisions when negotiating future EU trade agreements; stresses the importance of specific regulatory dialogues and cooperation through administrative arrangements, improved customs enforcement cooperation, the traceability of shipments to the highest standards and enhanced data-sharing arrangements between customs authorities to effectively tackle non-compliant imports;

Added80. Urges the Commission to be proactive and swiftly deploy targeted trade defence instruments, including anti-subsidy investigations, to address the adverse impacts on European businesses; emphasises that such actions must be coordinated closely with key international partners, to ensure effective global enforcement and reciprocal market fairness;

Added81. Encourages the Commission to enhance diplomatic efforts and cooperation within international forums, particularly the WTO, the WCO and the G7, to counterbalance China’s strategic expansion into digital governance frameworks, including its Digital Silk Road initiative; stresses the need for open, more transparent and responsible digital trade rules in international standard-setting bodies to prevent internet fragmentation and mitigate the risks posed by restrictive digital governance models;

Added82. Welcomes the WTO Joint Statement Initiative on Electronic Commerce as a vital step towards global digital trade rules; stresses, however, its current limitations, especially regarding customs transparency; urges the Commission to advocate stronger binding provisions to ensure its effective implementation and integration into the WTO legal framework, and to ensure enhanced global compliance standards;

Added83. Emphasises the need for international capacity-building initiatives to support the sustainable and compliant participation of developing countries in digital trade; calls on the Commission to collaborate closely with international organisations, especially the WTO, to enhance regulatory frameworks and technical assistance for e-commerce in developing countries;

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84. Instructs its President to forward this resolution to the Council and the Commission.